Privacy Policy

1. Introduction

Your privacy is important to us. It is Leyor's policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including across our website, https://leyorvisuals.com, and other sites we own and operate.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services to produce professional-grade jewelry visuals. Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use our website or service.

We may rely on third-party services, including payment processors and file-sharing platforms, to provide our services. These third parties operate under their own privacy policies, and this Privacy Policy does not apply to their practices.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us directly, including but not limited to:

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Information: Information you provide in your user profile, such as job title, company, and profile picture.
• Billing Information: Payment details required for paid subscriptions, which may include credit card information or other payment methods.
• Communications: Information provided when you contact our support team or communicate with us directly.

2.2 Uploaded Files and Visual Content

When you upload images or other files for processing:

• Image Content and Metadata: We process the visual content and any associated metadata of uploaded files to perform image enhancement, scene generation, lighting adjustments, and other visual transformations.
• Output Files: We generate and temporarily store edited images, variations, and final visual assets created from your uploaded content.

2.3 Log and Device Data

When you visit our website or use our service, our servers automatically log the following information:

• Device Information: The type of device you use, operating system, browser type and version, screen resolution, and other technical information.
• Usage Data: Information about how you use our service, including pages visited, features used, actions taken, and time spent on the service.
• IP Address: Your device's Internet Protocol (IP) address.
• Referral Source: How you reached our site (search engine, advertisement, referral link, etc.).

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These may include:

• Essential Cookies: Required for the basic functionality of our website.
• Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality such as remembering your preferences and settings.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign performance.

You can control cookies through your browser settings and other tools. However, disabling certain cookies may limit your ability to use some features of our service.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Process and enhance the images and files you submit to create professional visual content
• Communicate with you regarding enquiries, quotes, project details, and confirmations
• Process payments, deposits, and related transactions
• Deliver completed visual assets and project files
• Maintain internal records and improve the quality and efficiency of our services

3.2 For Communication

• Respond to enquiries, requests, and customer support messages
• Send service-related communications, including project updates and delivery notifications
• Provide information about new services, features, or offerings where permitted by law

We may send occasional marketing communications, which you can opt out of at any time.

3.3 For Legal and Security Purposes

• Protect our rights, property, or safety
• Detect and prevent fraud, abuse, security incidents, and other harmful activity
• Comply with legal obligations and respond to legal requests

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the UK, or another jurisdiction that requires a specific legal basis for processing personal data, we process your information on the following legal grounds:

4.1 Performance of Terms

Processing is necessary to provide the service you have requested in accordance with our Terms and Conditions. When you use our service, you agree to our Terms, creating a legal basis for us to process your data to deliver that service.

4.2 Legitimate Interests

Processing is necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include:

• Improving and developing our service
• Protecting our platform from abuse and illegal activities
• Marketing our services to existing customers

4.3 Consent

We process certain information based on your explicit consent, such as for marketing communications. You have the right to withdraw your consent at any time.

4.4 Legal Obligation

Processing is necessary to comply with our legal obligations.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

5.1 Service Providers

Third-party vendors and service providers who perform services on our behalf, such as cloud storage providers, payment processors, and analytics services. These providers are contractually bound to protect your information and are restricted from using the data for any other purpose.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill contractual obligations, and comply with legal, accounting, or reporting requirements.

Uploaded images, files, and generated visual outputs may be stored for the duration of the project and for a reasonable period afterward for record-keeping, revisions, or delivery purposes. We do not retain files indefinitely unless otherwise agreed.

You may request deletion of your personal information or project files by contacting us directly, subject to any legal obligations requiring retention.

7. Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We implement appropriate safeguards when transferring data, such as Standard Contractual Clauses or reliance on adequacy decisions.

8. Your Rights and Choices

8.1 Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), if you are an EEA or UK resident, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: Receive your personal information in a structured, commonly used format.
• Right to Object: Object to our processing of your personal information, including for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information.

8.2 For All Users

• Marketing Communications: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Cookies: You can control or disable cookies through your browser settings.

To exercise your rights or make a request regarding your personal information, please contact us using the details provided in the "Contact Us" section.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, and regular security assessments.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Children's Privacy

Our service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website prior to the change becoming effective.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@leyorvisuals.com
Address: London, United Kingdom